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Dr. Lisa Ferguson presents
About the Webinar:
This webinar is
focused on understanding how to improve flow in operations/production, whether
in services or manufacturing. Flow is a significant factor affecting
performance of organizations with respect to quick response (lead time), due
date performance, quality and satisfaction. The TOC application for
operations/production is known as Drum-Buffer-Rope (DBR) and Buffer Management.
Dr. Ferguson will provide an overview of the answers to the questions of what
to change, what to change to and how to cause the change with respect to
About the Presenter: Lisa
Anne Ferguson, PhD, is the founder and CEO of Illuminutopia, an organization
that is focused on "Illuminating the way to utopia for individuals,
organizations and society (www.illuminutopia.com).
After earning a PhD
and an MBA, Professor Ferguson taught operations management full-time at a university
business school for ten years and has been teaching TOC for over 15 years. Dr.
Ferguson is the author of the chapter on Strategy and Tactic tree (STTs) in the
TOC handbook published by McGraw-Hill. Dr. Ferguson is planning to publish in
2013 her book on teaching how to write and utilize Transformational STTs to
enable an organization to successfully achieve its goal. Until June 2008, Dr.
Ferguson spent a year working one-on-one with Dr. Eli Goldratt, the founder of
TOC, as his apprentice in order to learn from him how to write and further
develop her expertise in TOC. Her book titled "My Year with Dr. Eli Goldratt”
will be published within the next several months. Dr. Ferguson has been
involved with the TOC International Certification Organization (TOCICO) since
its inception in 2001 and was a board member from 2008 to 2011. Professor
Ferguson is TOCICO certified in Supply Chain Logistics, Project Management and
the Thinking Processes.