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2015 TOCICO International Conference

Executive Track Keynote Presentation


KRISTIN COX
Utah's Governor's Office of Management and Budget, USA
Achieving Better, Faster, Cheaper Services Using Theory of Constraints in Utah State Government
September 6, 2015

Abstract Info Coming Soon!


KRISTIN COX, Utah Governor Gary R. Herbert appointed Kristen Cox as the Executive Director, Governor’s Office of Management and Budget (GOMB) on August 21, 2012.  In making the announcement, Governor Herbert praised her accomplishments:  "Kristen’s paradigm of constant improvement stands out. She has demonstrated impressive leadership and vision at the helm of one of Utah’s largest agencies…That is exactly the approach I want as we work with agency heads to streamline operations and ramp up performance management.” A champion of continuous process improvement, Kristen has designated Theory of Constraints (TOC) and her SUCCESS Framework as the guiding process improvement tool for Utah state government. By integrating operational excellence with the state’s management and budgeting practices, Kris and the GOMB team are working closely with all cabinet-level agencies to achieve at least a 25% improvement to state government operations by January 2017 by focusing on quality, capacity, and cost. A cornerstone of this initiative is a focus on evidence-based practices and data-driven decision making.

In 2007, Kristen was appointed as the Executive Director of the Department of Workforce Services where she served for five years. While serving at DWS, she established a division to ensure that the organization used proven tools and methodologies to support the best possible outcome for customers. Before returning to Utah, Kristen held the position of Secretary of the Maryland Department of Disabilities, was appointed to a position with the Department of Education by President George W. Bush, and has held a number of positions with the National Federation of the Blind. She also ran as the Republican candidate for lieutenant governor during Maryland’s 2006 general election. In 2012, Kristen’s photo graced the cover of Utah Business Magazine where she was named as one of Utah’s "30 Women to Watch.” She was also honored as the 2012 Days of 47 "Pioneers of Progress Award for Business and Enterprise."

Kristen was born and raised in Utah and credits her mom for her work ethic and determination. Kristen says her mom worked tirelessly to support and nurture Kristen and her sister—especially during the years she was a working, single mom. Kristen received her Bachelor of Science in Educational Psychology from Brigham Young University. She served an LDS mission to Brazil and treasures any opportunity to speak Portuguese.  Kristen and her husband, Randy, have two sons.  They love the outdoors—especially hiking Utah’s mountains and trails.  Kris is an avid reader and loves being active. Despite her loss of sight, some of Kris’ favorite activities include yoga, spin, and boot camp classes, skiing, and she thoroughly enjoyed the chance she had to go paragliding at Utah’s Point of the Mountain.

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