TOC in US Healthcare Strategy and Operations
|Bill Taylor - Principal in Business Rx Consulting|
As Eli Goldratt said: "the more complex the problem, the simpler the solution must be, or it will not work".
Four years of work in U.S Healthcare have validated this statement. From working with the highest level of a very large Healthcare organization to create a complete TOC solution, to working with healthcare management dyads (medical and operations) within various healthcare service lines to enable strategic thinking, to overcoming Cardiac Intensive Care Unit bed constraints by scheduling patient care plans in detail with CCPM, to moving a whole healthcare organization to organize patient intake, flow and throughput and manage the system constraint, all solutions have yielded good results in the short term, but proved unable to create sustainable change and continuous improvement without continuing consulting interventions.
Only earlier this year, when we scheduled the Children's Hospital at Erlanger’s Neonatal Intensive Care Units (NICU) patient care plans as one task projects and created simple reports accessible online was a TOC solution accepted, adopted, adapted, sustained and enhanced by the various people involved in day-to-day care of premature babies. This successful simple pilot, if it continues to be sustained and improved by hospital staff, and once compliance with the Healthcare Information Privacy Protection Act (HIPPA) is obtained (currently in process), can possibly be transformed into the key to starting to improve U.S. Healthcare Providers through TOC patient centered, clinically led scheduling.
Bill Taylor During 2001-2012, Bill was Principal of Taylors Of Curitiba, based in Curitiba, Brazil. Bill moved to Atlanta, GA in April 2012, and currently is a Principal in BusinessRx Consulting.
Bill has been associated with the Coca-Cola system for more than 45 years, as an international executive and also as a consultant, living in six countries and executing projects in more than 30.
Bill was on the TOCICO Board of Directors for seven years and was the 2011-2012 Chairman of the Board.