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TOCICO International Conference - PROGRAM

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July 16-19, 2017
Melia Hotel in Berlin, Germany.


 

Afredo Mycue - Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission

   
 

This presentation introduces Progressive Resolution as conceptual tool to “plot” disagreement between individuals or organizations. Progressive Resolution aims to progressively and visually reveal where true disagreement exists in complex, distressed organizations. The technique is to plot instances of real or perceived disagreement graphically on a spectrum. The result is a Cartesian graph of both consensus and dispute. The concept progressively advances the entire enterprise team toward a resolution by depicting true disagreement and revealing core conflict. Teams conducting this exercise are generally surprised to find much less disagreement than they anticipated. At this point, other TOC tools such as Evaporating Conflict Cloud can be used to break dilemmas, dispel assumptions, and, via injections, build consensus and viable solutions. In other words, the Progressive Resolution technique can help you to map existing disagreement so you can resolve the differences, and then progress as a team. Why not give Progressive Resolution a try the next time you and your teams are faced with a conundrum?

This presentation proposes a new, better way to run government. What has emerged from hundreds of TOC-based improvement projects is not just a mandate to use TOC to improve government, but to use TOC to run government. TOC has enabled dozens of managers and directors to become more effective leaders and public servants. This case study demonstrates how government leaders can revolutionize the management of government and achieve breakthrough results when they bring TOC into the DNA of government operations. Learn how managers are using throughput operating strategies (TOS’s), capacity models, standard operating procedures, dashboards, and quality throughput over operational expenses calculations to transform government into something we have sought for centuries: Continuously improving and learning organizations that can be trusted to operate efficiently and effectively to meet our nation’s needs.

Alfredo Mycue is the Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission. He is a retired Army Lieutenant Colonel and Airborne Ranger. He served in Germany, Egypt, Korea, Iraq, and in 8 States. During his tour of duty he served in a variety of positions including, Stryker Infantry Battalion Commander in Baghdad, Iraq, US Embassy’s Advisor to Korean Army, and Assistant Professor at United States Military Academy at West Point where he educated Cadets in history, ethics, and the military profession.

Alfredo is a graduate of West Point, the Command and General Staff College, holds a Master in Diplomatic History from Tulane University, and a Master in Public Leadership from the LBJ School of Public Affairs at the University of Texas. He has the Project Management Professional (PMP) credential, is certified as a Theory of Constraint’s Jonah, and is a Certified Six Sigma Black-Belt (CSSBB) in efficiency and quality.

Alfredo recently worked at the Department of Housing from 2009 to 2012 where he was the Manager of Community Affairs. He helped administer over $400M in grant funds across 8 major Federal and State programs. He also developed and implemented a strategy for continuous improvement for 5 major programs at TDHCA. For example, as a direct result of these team improvement efforts, HUD-backed loans dropped from an average of 138 days to 59 days. This has included providing project management and Lean Six Sigma expertise to the American Reinvestment and Recovery Act stakeholders, empowering them to achieve quality weatherization while meeting their production goals set by Department of Energy.

As the Director of Business Transformation, Alfredo leads and coordinates government improvement efforts at Texas Workforce Commission. He has trained 88 practitioners in the Theory of Constraints, Lean tools, and Six Sigma methodologies. Those practitioners, under the mentorship of Alfredo, lead rapid process improvement projects to attain government services production goals, while improving quality and customer experience. We gain capacity without additional resources. Results, such as reducing application processing time from 194 days to 31 days and reducing the cost per application from $3.51 to $1.47, repeatedly demonstrate the power and operational cost savings that these improvement techniques can have on government systems and processes. Alfredo is proud to be a process improvement practitioner in Texas and at the forefront of TWC’s government improvement efforts.