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TOC Reference Bank - eIRCOM
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ORGANIZATIONAL INFORMATION  < back
Company eIRCOM Division --
Location -- - Ireland.
Company Contact   Jim Heffrman
Comments Not a pure �Project Management� environment A lot of confusion between �process and project� Very distinct culture split between Design / Project Management Community and Operations community Headcount reduction programmed ongoing Real challenge to �subordinate�- Still an issue. Multiple legacy IT systems especially work management/workflow related.� Last thing we need is another System� Several Previous change initiatives TQM, Two BPR - one particularly focused on head count, Six Sigma.( Very Current at the start of CCPM initiative) Strongly unionized environment. required sensitivity and timing Pilot approach
IMPLEMENTATION INFORMATION
Name eIRCOM
Location --, -- Ireland
Industry Segment Telecommunications
Revenue --
Number of employees --
Area Multi projects
Markets and Company Share 80% Market share of the fixed line business. Turnover of Euro 1.7 billion.
Products Most extensive fixed line telecommunications network in Ireland. Offer both retail and wholesale ser
Systems in use Not selected
WHAT WAS DONE?  
TOC Applications CCPM, Concerto
Software implemented Concerto because Realization appeared to better understand our issues and articulated them better than anyone else that we spoke to: - Unique Multi project capability - Liked Resource Pooling and Resource Portal Views
RESULTS OF IMPLEMENTATION
On-time performance
From 40%
To 90+%
Percent improvement
Lead times
From 150
To 30
Percent improvement
Brief summary Due date Performance improved to exceed 90% 30 % Reduction In cycle Times eIRCOM is Ireland�s leading provider of telecommunications, Providing a comprehensive range of advanced voice, data and Internet services. � 80% Market share of the fixed line business. � Turnover of Euro 1.7 billion � Most extensive fixed line telecommunications network in Ireland. � offer both retail and wholesale services.