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TOC Reference Bank - Scarborough Public Utilities Commission
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ORGANIZATIONAL INFORMATION  < back
Company Scarborough Public Utilities Commission    
Location Scarborough - Canada.
Company Contact   Kim Allen
Source of Reference 

Gerry Kendall

Sales $300,000,000
Comments In 1994, when this case study began, SPUC was a separate entity. It has since become part of the City of Toronto infrastructure, under Toronto Hydro.
IMPLEMENTATION INFORMATION
Name Scarborough Public Utilities Commission
Location Scarborough, Ontario Canada
Industry Segment Other
Revenue 300000000
Number of employees 421
Implementation Date From February 1994 to September of 2002
Markets and Company Share This not for profit utility provided 100% of the electric power and water for the 550,000 residents
Products Electric and water distribution, with some power generation capability; maintenance of all infrastru
Type of operation Assembly, Distribution
Systems in use Legacy
WHAT WAS DONE?  
TOC Applications DBR, Measurements, TP, Replenishment, MSW, TP applications, TP, GSP, Jonah WS, MSW
Processes Using the Thinking Processes, the 5 top executives analyzed all of the chains in the organization. The root problems were identified and the major processes were realigned.
WHO DID THE WORK?  
TOC Experts involved  Scott Ward -
TOC company MarketKey Inc.
RESULTS OF IMPLEMENTATION
IMPLEMENTATION RESULTS  
Revenue Increase increased by $5 million
Expenses Decrease reduced by $10 million
PROJECT PAYBACK  
Months to first visible results
6
TOC project payback period in months 6
OTHER BENEFITS  
Cost efficiency improved by $25 million
Brief summary To quote Kim Allen, the CEO, "increased value to customers by more than $5 million annually. We have reduced Operating Expenses by $10 million and we are doing more work than we did a few years ago." Kim also shared that the cost to customers for outages has been reduced from $35 million to $10.7 million.