Developing TOC Breakthrough Solutions: Health and Social Care as an Example
An Interview with Alex Knight by Eli Schragenheim
This is a REPLAY interview of Alex Knight by Eli Schragenheim on the topic of "how-to" development of a TOC breakthrough solution for an industry. Healthcare will form an example of the process but the webinar will not just be about healthcare. The discussion will cover what is necessary and sufficient to create a breakthrough solution and how to bring it to market. This will include new insights into his book 'Pride and Joy', the development of a strategy and tactics tree for an industry, the development of supporting software and the importance of educational materials.
Alex Knight - BSc, MBA
Alex was first introduced to the Theory of Constraints when he met Dr Goldratt at a three-day workshop in 1983. That meeting was the start of a long mentorship and friendship lasting up to Dr Goldratt’s untimely passing. Over the last thirty years Alex has taken the TOC principles into a number of different industries, including financial services, insurance, tourism, IT, manufacturing and healthcare. Throughout this period Alex has written a number of articles in both business magazines and academic journals. He has also taught on many leadership and management development programmes.
Alex is probably best known for the development of a TOC solution for healthcare. Over a twenty year period he has tested, developed and built a global and scalable TOC solution specifically for the health and social care environment, which has proven to bring breakthrough results in healthcare systems in the UK, the USA, the Netherlands, Australia and Canada. He has described the solution in the business novel, Pride and Joy. He has written the healthcare strategy and tactic tree and designed the software solution that supports the S&T tree. All these elements have been built so healthcare organisations and external suppliers can implement the solution and gain the breakthrough results in a rapid timescale, safely and sustainably. His work is now focused on building the conditions that enable global organisations to exploit the solution for the benefit of healthcare systems around the globe and make TOC the main way of managing healthcare.
Alex has been involved in TOCICO from its creation and is keen to ensure it flourishes for future generations. He is passionate about increasing membership, improving membership benefits and embracing all past, present and future contributors in the TOC field.
Eli Schragenheim - TOC Global Elyakim Management Systems.
Eli Schragenheim is a well known international management educator, author and consultant active in various fields of management like corporate strategy, decision support, innovation, supply chain, project management, shop-floor control, IT and HR. He has worked with huge variety of organizations all over the world, including public-sector organizations, industrial, high-tech and start-ups.
Since he had joined Dr. Eliyahu M. Goldratt, the famous creator of the Theory of Constraints (TOC) in 1985, Eli Schragenheim has taught, spoken at conferences and consulted all over the globe, including the US, India, China, Japan, Canada, Britain, Russia, Brazil, Colombia, Israel, Germany, Italy, Belgium, South Africa and Australia. He taught and trained high-level managers and consultants to use TOC in the most effective way in all the above countries. Many of his past pupils are now practicing TOC in the highest levels.
Eli Schragenheim is also known for his own software simulators and management games designed to experience the thinking and potential of the Theory of Constraints (TOC) in complex environments.
Eli Schragenheim was a partner in the A.Y. Goldratt Institute and a director in The Goldratt Schools. He manages his own company Elyakim Management Systems (1992) Ltd. He served twice as a board member of TOCICO – the TOC International Certification Organization, a non-profit organization that was created by Dr. Goldratt to spread the TOC knowledge in the world. Lately Eli Schragenheim initiated TOC Global, an international organization of the best minds in TOC, to support TOC implementations worldwide, and generate huge value for large clients and projects all over the globe.
Eli Schragenheim is the author of several books on various aspects of management. His first book Management Dilemmas (1998) showed a variety of problematic situations in management and the rigorous analysis leading to the right solution. Next he collaborated with William H. Dettmer in writing Manufacturing at Warp Speed. In this book the new concept of Simplified-DBR, now a key concept in production planning according to TOC, was introduced. He also collaborated with Carol A. Ptak on ERP, Tools, Techniques, and Applications for Integrating the Supply Chain, and with Dr. Goldratt and Carol Ptak on Necessary but Not Sufficient. In 2009 his book Supply Chain Management at Warp Speed, with William H. Dettmer and Wayne Patterson was published. He also contributed two chapters for the Theory of Constraints Handbook, edited by Cox and Schleier published in 2010 by McGraw-Hill.
In March 2015, Eli has opened a blog, now containing more than 70 articles on various topics in TOC that everybody can access. The URL is www.elischragenheim.com