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Creating Win-Win Collaboration Between Different Organizations A Discussion with Ian Heptinstall and Eli Schragenheim

We hope you enjoy watching this webinar.

Presented by Eli Schragenheim

his webinar targets people who are new to TOC and it touches the very base of the TOC thinking. Of course, people who already know TOC well are invited as well. The Five Focusing Steps were developed in 1985 and they signaled a change from the OPT Thoughtware that preceded them. The Five Steps apply for every organization that creates value for its customers.
This is an opportunity for everyone who would like to know more about TOC.

About the Presenters

Ian Heptinstall

 In his early career, Ian managed projects in the process industries in the UK, France and Belgium, followed by time as a project management coach and adviser.

In the late 1990’s he held a lead role in an award-winning project that was one of the first to apply the Project Alliance principles developed in the Oil and Gas industry’s CRINE initiative to smaller projects outside of the Oil and Gas sector.

Around 2000, he moved into a global procurement role in the pharmaceutical industry, and later that decade was Chief Procurement Officer for a UK construction company before moving into full-time consultancy in 2011.

Ian is a qualified mechanical engineer, and Fellow of the Chartered Institute of Procurement and Supply. He was fairly late to TOC, although he did read the Goal in the 80’s and Critical Chain in the 90’s. He lives in the UK and Switzerland.


About Eli Schragenheim - TOC Global Elyakim Management Systems.

Eli Schragenheim is a well known international management educator, author and consultant active in various fields of management like corporate strategy, decision support, innovation, supply chain, project management, shop-floor control, IT and HR. He has worked with huge variety of organizations all over the world, including public-sector organizations, industrial, high-tech and start-ups.

Since he had joined Dr. Eliyahu M. Goldratt, the famous creator of the Theory of Constraints (TOC) in 1985, Eli Schragenheim has taught, spoken at conferences and consulted all over the globe, including the US, India, China, Japan, Canada, Britain, Russia, Brazil, Colombia, Israel, Germany, Italy, Belgium, South Africa and Australia. He taught and trained high-level managers and consultants to use TOC in the most effective way in all the above countries. Many of his past pupils are now practicing TOC in the highest levels.

Eli Schragenheim is also known for his own software simulators and management games designed to experience the thinking and potential of the Theory of Constraints (TOC) in complex environments.

Eli Schragenheim was a partner in the A.Y. Goldratt Institute and a director in The Goldratt Schools. He manages his own company Elyakim Management Systems (1992) Ltd. He served twice as a board member of TOCICO – the TOC International Certification Organization, a non-profit organization that was created by Dr. Goldratt to spread the TOC knowledge in the world. Lately Eli Schragenheim initiated TOC Global, an international organization of the best minds in TOC, to support TOC implementations worldwide, and generate huge value for large clients and projects all over the globe.

Eli Schragenheim is the author of several books on various aspects of management. His first book Management Dilemmas (1998) showed a variety of problematic situations in management and the rigorous analysis leading to the right solution. Next he collaborated with William H. Dettmer in writing Manufacturing at Warp Speed. In this book the new concept of Simplified-DBR, now a key concept in production planning according to TOC, was introduced. He also collaborated with Carol A. Ptak on ERP, Tools, Techniques, and Applications for Integrating the Supply Chain, and with Dr. Goldratt and Carol Ptak on Necessary but Not Sufficient. In 2009 his book Supply Chain Management at Warp Speed, with William H. Dettmer and Wayne Patterson was published. He also contributed two chapters for the Theory of Constraints Handbook, edited by Cox and Schleier published in 2010 by McGraw-Hill.

In March 2015, Eli has opened a blog, now containing more than 70 articles on various topics in TOC that everybody can access. The URL is


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