A Strawman Process for Solving Ill-Structured (Wicked, Messy, Chronic) Problems. A Healthcare Example - Presented by Jim Cox and Facilitated by Eli Schragenheim
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About the Webinar:
The world is faced with massive problems today: healthcare, government and education costs are skyrocketing while services are deteriorating. These problem environments have been termed as wicked (ill-defined, ill-structured, messy, chronic and chaotic) in the literature for over fifty years with no satisfactory solution methodology available for addressing them. Some say most problem environments are wicked. How does one solve these types problems? In this webinar, a direction for a solution for solving wicked problems is proposed and illustrated using healthcare as a detailed example. Other examples such as the education system and recidivism are also discussed.
About the Presenter:
University of Georgia, USA: James F. Cox III, Ph.D., TOCICO certified, CFPIM, CIRM, JONAH’s JONAH, Professor Emeritus, was the Robert O. Arnold Professor of Business at the University of Georgia. Prior to an academic career
of over 30 years, he held positions in industry and the military. He taught Jonah workshops and numerous TOC workshops and programs.
Dr. Cox’s research has centered on TOC for over twenty-five years. He recently co-edited (with John Schleier) the TOC Handbook. He has written three books on TOC and has authored/coauthored over 90 articles in top academic and practitioner
journals including Decision Sciences, the Academy of Management Review and Journal, Production/Operations Management Journal, MIS Quarterly, International Journal of Product Research, Production and Inventory Management Journal, and Industrial
Engineering. He was the coeditor of the APICS Dictionary (five editions with John Blackstone) and more recently co-editor of the TOCICO Dictionary, 2nd edition.
Dr. Cox, an APICS member for over 35 years, held numerous chapter, regional, and national offices (BODs for 4 years, VP-Research for 2 years, Foundation BODs 9 years including 4 as president). He also served on the founding TOCICO Board
of Directors and as its first director of certification. He has spoken at over 50 APICS and other professional organization chapter meetings, several regional seminars and several international conferences on TOC. He has received the APICS Voluntary
Service Award and the TOCICO Lifetime Achievement Award for his contributions to the field. He is currently serving on the TOCICO Board of Directors.
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