Ricketts, Dr. John - Reaching the Goal

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About this Conference Video: Services account for over two-thirds of economic activity today. Reaching the Goal adapts TOC applications for use in professional, scientific, and technical services (PSTS). This presentation explains why services have unique requirements and how drum-buffer-rope, replenishment, critical chain, and throughput accounting have been adapted to work in services enterprises providing highly customized services.  (1 hour, 2 minutes).

About the Presenter:

John Ricketts: Dr. John Ricketts capped his career as a distinguished engineer, chief technology officer, and corporate strategist. John is the author of a chapter in the TOC Handbook as well as Reaching the Goal: How Managers Improve a Service Business Using Goldratt’s Theory of Constraints. His latest book is Exceeding the Goal: Adventures in Strategy, Information Technology, Computer Software, Technical Services, and Goldratt’s Theory of Constraints.

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