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Presented by Alfredo Mycue  - More with Less Effort! In Government & Other Bureaucracies

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The application of TOC to governmental operations and bureaucracy has unleashed a powerful wave of improvement results and potential.  This seminar reveals that potential! 

It is possible to utilize TOC-based continuous improvement methods to reengineer government for breakthrough performance.  Your government can maximize efficiency and effectiveness in a world of heightened demand and dwindling resources.  It is not only possible, but the right thing, to enable our local and national governments to enhance quality, reduce wait, and decrease cost to truly achieve “better, faster, cheaper, and friendlier” government and non-profit services. 

Government does not have to get more expensive every year while providing less services per capita.  Government should not be a constraint in the lives of its citizens.  If governments embrace the established and proven principles of continuous improvement, they will evolve into learning organizations capable of meeting the changing demands of our dynamic society.  This seminar demonstrates this promise

This webinar will enable you to successfully apply TOC principles to the Gordian knot of government and any other type of bureaucracy (healthcare, non-profits, higher education, etc.)  The Webinar author, Alfredo Mycue, will demonstrate the following: 

  1. How to reliably achieve 25% improvement or more in government. 
  2. Ambitiously propose strategies and fixes for the seven major challenges in government that interfere with government’s mission: 
    • Working so hard we assume we have no more capacity. 
    • Assumption:  we need more people for higher productivity or quality. 
    • Focus is shattered by many stakeholders making many demands.
    • No incentive to attain improvement savings because we must “spend it all.” 
    • Compliance requirements consumes our resources and capacity. 
    • IT systems as a panacea.
    • Reorganizing and changing managers instead of making lasting change.
  1. How to achieve an enterprise vision for “what good looks like” by applying 5 Focusing Steps, goal validation, and metrics selection. 
  2. Apply the arts and sciences of government improvement via the “Map It, Gap It” 7-phase project method. 
  3. Use of other TOC/ITLS tools to “break” Catch-22’s, core conflicts, and dichotomies in government in order to reengineer processes and achieve cultural change: 
    • Interference Diagraming
    • Conflict Clouds
    • Current and Future Reality trees
    • Progressive Resolution
    • Journey Board - Capacity Model
    • Dashboard – Balanced Score Card – Financial Measures
  1. Sharing of results:  46 major projects over 7 years, all of them improving by 25% or much more.  

About Alfredo Mycue

Alfredo Mycue is the Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission. He is a retired Army Lieutenant Colonel and Airborne Ranger. He served in Germany, Egypt, Korea, Iraq, and in 8 States. During his tour of duty he served in a variety of positions including, Stryker Infantry Battalion Commander in Baghdad, Iraq, US Embassy’s Advisor to Korean Army, and Assistant Professor at United States Military Academy at West Point where he educated Cadets in history, ethics, and the military profession.

Alfredo is a graduate of West Point, the Command and General Staff College, and holds a Masters in Diplomatic History from Tulane University and a Masters of Public Affairs from The University of Texas at Austin. He has the Project Management Professional (PMP) credential, is certified as a Theory of Constraint’s Jonah, and is a Certified Six Sigma Master Black-Belt (CMBB) in efficiency and quality.

Alfredo recently worked at the Department of Housing from 2009 to 2012 where he was the Manager of Community Affairs. He helped administer over $400M in grant funds across 8 major Federal and State programs. He also developed and implemented a strategy for continuous improvement for 5 major programs at TDHCA. For example, as a direct result of these team improvement efforts, HUD-backed loans dropped from an average of 138 days to 59 days. This has included providing project management and lean six sigma expertise to the American Reinvestment and Recovery Act stakeholders, empowering them to achieve quality weatherization while meeting their production goals set by Department of Energy.

As the Director of Business Transformation, Alfredo leads and coordinates government improvement efforts at Texas Workforce Commission. He has trained 65 practitioners in the theory of constraints, lean tools, and six sigma methodologies. Those practitioners, under the mentorship of Alfredo, lead rapid process improvement projects to attain government services production goals, while improving quality and customer experience. Results, such as reducing application processing time from 194 days to 31 days, repeatedly demonstrate the power these improvement techniques can have on government systems and processes. Alfredo is proud to be a process improvement practitioner in Texas and at the forefront of TWC’s government improvement efforts.


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