Below is a list of Frequently Asked Questions (FAQs) about TOCICO Online Fundamentals Examinations. If you cannot find the answer to your question, please email us at certification@tocico.org.
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General Questions | Exam Payment | Exam Scheduling | Preparing for your Exam | Taking the Exam | After the Exam
GENERAL QUESTIONS
Which TOCICO Examinations are available to take online?
Currently, the following TOCICO examinations are available to take online:
What languages are available for the online Fundamentals Examinations?
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PAYING FOR YOUR EXAMHow much is the online exam?
TOCICO Members exam fee: $99.00 USD
Guests and Non-Members exam fee: $196.00 USD (the exam fee includes 1 year of TOCICO Membership!)
How do I pay for the exam?
You can pay for the online exam at the following links:
What happens after I pay for my online exam?
You will receive an Exam Voucher Letter email from the online exam company, called 'ProvExam'.
- Please look for an email from 'donotreply@provexam.com' with the subject: Testing Voucher Letter, YOUR NAME
- The Exam Voucher will not be provided unless the exam payment is received in full.
- The
Exam Voucher will be sent to the same email address you used to pay for
your exam - please make sure you use a valid email address!
- When entering your email address, ensure that it is one that you will have long-term access to; our certificates issued upon successful completion of the exam are accessed via a lifetime digital wallet linked to the email listed during exam registration.
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SCHEDULING YOUR EXAMWhere do I schedule my exam?
You can schedule your exam online at the ProvExam website. Specific scheduling instructions can be found in your Exam Voucher email.
What is an Exam Voucher?
The Exam Voucher is a letter sent to your email which provides the information needed to schedule your exam.
Where do I obtain my Exam Voucher?
The Exam Voucher letter is emailed to you typically within 1-2 days after your payment is received and approved by TOCICO. Reach out to TOCICO if you do not receive your exam voucher letter after two (2) days.
How long do I have to schedule my exam?
You will have 90 days from the day you receive your Exam Voucher to schedule your exam. The exam voucher will expire after 90 days. If your voucher expires, reach out to TOCICO to receive a new Exam Voucher.
What time frame can I schedule my exam?
When scheduling your exam, you will be provided with a calendar of available dates and times.
- There is a three (3) day lead time for scheduling your exam with ProvExam. You will not be able to schedule an exam for the same day. You must allow 3 days before sitting for the exam. Please keep this in mind when scheduling your examination.
- You will have up to a 90-day window to schedule your examination. You may not schedule your examination beyond 90 days.
- You may schedule your exam any day of the week, including weekends.
What happens after I schedule my exam?
After you have scheduled your online examination with ProvExam, you will receive a confirmation email from them as well as instructions on how to access your exam on your scheduled date and time. Please save that email.
What if I need to reschedule my exam?
If you need to reschedule your online examination, please contact the ProvExam Center. Phone (877)-848-EXAM (3926). Additional contact information for the ProvExam Center can be found in your Exam Voucher email. You may reschedule your examination prior to or on the day of your exam. There is no rescheduling fee.
What if I need to cancel my exam?
If you need to cancel your online examination, please provide your cancellation notice to ProvExam and TOCICO at least 24 hours in advance of your examination date and time, and you will be provided with a full refund of your exam fee. If you provide less than 24 hours advanced notice of your cancellation, and/or if you do not show up for your scheduled exam, no refunds are provided. In such a case if you wish to schedule the exam again, you will need to register again and pay the full fee for your examination.
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PREPARING FOR YOUR EXAM
A list of recommended study materials can be found on the information pages for each exam:
Prior to the exam day, we strongly recommend for you to (1) review the How to Take a Test video walk through provided by ProvExam. This video will provide information on the exam environment and the functionality you will have available while taking your exam. (2) check the system requirements for taking the exam. Prov and ExamRoom.AI are designed to work on a wide range of computer systems and browsers. They offer an online system compatibility check to help test-takers see if their computer system is eligible for testing and meets the specific system requirements and settings required for testing. We strongly recommend doing this system check at least 1 day prior to the test day to ensure your computer meets the minimum testing requirements. To access the systems compatibility check click here: https://examroom.ai/systemtest/ (note: When prompted “Permission for ExamRoom to access camera and microphone,” you must click “Allow.”). If you are taking the exam from a high security environment, this may prevent you from taking the exam through the online testing platform. Please consider an alternate location for your test or contact us to discuss alternative test taking options.
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TAKING YOUR EXAM
Where do I go to take my online exam?
You can sign in and access your online exam at the ExamRoom A1 website. Specific instructions for accessing your exam can be found in the confirmation email you received after scheduling your exam. If you did not receive a scheduling confirmation email,
please reach out to ProvExam directly. Phone (877)-848-EXAM (3926).
Additional contact information for the ProvExam Center can be found in
your Exam Voucher email.
Please review the Online Exam Process Document for specific steps on accessing your exam.
You can also review the How to Take a Test video walk through provided by ProvExam. This video will provide information on the exam environment and the functionality you will have available while taking your exam.
What are the system requirements for taking the exam?
Prov and ExamRoom.AI are designed to work on a wide range of computer systems and browsers. They offer an online system compatibility check to help test-takers see if their computer system is eligible for testing and meets the specific system requirements and settings required for testing. We strongly recommend doing this system check at least 1 day prior to the test day to ensure your computer meets the minimum testing requirements. If you are taking the exam from a high security environment, this may prevent you from taking the exam through the online testing platform. Please consider an alternate location for your test or contact us to discuss alternative test taking options.
To access the systems compatibility check click here: https://examroom.ai/systemtest/ (note: When prompted “Permission for ExamRoom to access camera and microphone,” you must click “Allow.”)
What will I need when taking my exam?
On the day of your exam, please be prepared with the following items:
- Have your confirmation email handy
- Have your government issued photo ID
- Have your computer or laptop with a webcam, audio and a reliable internet connection. You must have the latest version of Google Chrome's web browser.
- Have a location of your choice which is quiet, solitary, and secluded - the remote proctor must be able to verify that you are the ONLY person in the room.
What is allowed during my exam?
The following is allowed during your exam:
| Calculator: You may use a basic calculator during the exam. If you do not have a basic calculator, an
online basic calculator will be available in the dashboard during the exam. |
| Scratch Paper: You may use scratch paper during the exam. This must be actual paper, and nothing digital or electronic.
|
| Bathroom Break: You are allowed one bathroom break for the duration of the exam.
|
| Drink on Desk: You may have a drink on your desk during the examination.
|
What is NOT allowed during my exam?
The following is strictly prohibited during your exam:
| Open Books/Mobile & Electronic Devices: Open
books, mobile devices and electronic devices (including smart watches) are not allowed at any time during the exam.
The proctor will be checking your surroundings prior to beginning the
examination and will continue monitoring your surroundings during the exam. |
| Earphones/Headphones: Please make
sure you have external speakers and a microphone available for your
examination. You will not be allowed to wear earphones or headphones. |
| Multiple Monitors: Multiple
computer screens may not be used during the examination. The proctor
will be checking your surroundings prior to beginning the examination and will continue monitoring your surroundings during the exam. |
| Additional Browser Tabs: You may not
open or use any additional browser tabs during the exam. The proctor
will use a screen share session to monitor your screen activity for the
duration of the exam.
|
What types of questions are on the exam?
- The Fundamentals Exam (FE) consists of 75 multiple choice questions.
- The Critical Chain Project Management Fundamentals Exam (CCPM FE) consists of 50 multiple choice questions.
- The Production & Operations Management Fundamentals exam consists of 50 multiple choice questions.
- The Thinking Processes Fundamentals Exam (TP FE) consists of 50 multiple choice questions.
- The Supply Chain Logistics Fundamentals Exam (SCL FE) consists of 50 multiple choice questions.
- The Finance and Measurements Fundamentals Exam (FM FE) consists fo 40 multiple choice quesitons.
How long will I have to complete my exam?
- You will have up to three (3) hours to complete the Fundamentals exam (FE).
- You will have up to two (2) hours to complete the Critical Chain Project Management Fundamentals exam (CCPM FE).
- You will have up to two (2) hours to complete the Production & Operations Management Fundamentals exam.
- You will have up to two (2) hours to complete the Thinking Processes Fundamentals exam.
- You will have up to two (2) hours to complete the Supply Chain Logistics Fundamentals exam.
- You will have up to two (2) hours to complete the Finance and Measurements Fundamentals exam.
What happens if I get disconnected or lose power/internet connection during my exam?
The exam proctor will be monitoring your session. In the event you lose power/internet connection, ExamRoom A1 will call you and work with you to resume your exam from where you left off. You will not have to start the exam over.
Is a translation service, such as Google Translate, allowed during my exam?
No, Google Translate or any other type of translation service may not be used during your exam.
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AFTER THE EXAM
How do I obtain my exam results?
Once you have taken and completed your exam, your results will be sent to you by email. You will receive a Score Report including your test score (percentage out of 100%) as well as section/topic area percentages.
- Please look for an email from 'Results@provexam.com' with the subject: Score Letter, YOUR NAME
What is the passing score for the exam?
A score of 70% is required in order to pass the exam and achieve certification.
What happens after I pass my exam?
After you pass the exam, you become TOC Fundamentals Certified (TOCFC™). A digital certificate will be emailed to you separately by TOCICO within 7 business days.
A printed certificate with an embossed TOCICO stamp is available for purchase. Fee includes postage by standard mail.
What happens if I do not pass my exam?
If you do not pass the exam, you may retake the exam within 48 hours. There is no limit to the number of retake attempts. The full exam fee is required for each retake.
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